All orders normally ship within 2-7 business days or 3-7 business days (for custom items) from the time order purchased; unless noted differently in the product listing or checkout. Please note larger orders may take a bit longer due to items being handmade/crafted. Items are shipped via Canada Post. We will notify you when it has been sent along with a tracking number. Spiral Rain is not responsible for any lost or damaged orders.
Lost Shipments (for packages shown as delivered):
* verify the shipping address
* look for a notice of attempted delivery
* look around the delivery location for the package
* see if someone else accepted the delivery
* check the Canada Post website for any "Alerts" or messages of delivery status
* contact your local Canada Post or postal carrier to check on delivery status
* wait 24-48 hours as some packages can show delivered while still in transit
* for Canada Post shipments leave a timely note of inquiry for the carrier at the mail box
It is the buyer's responsibility to file a claim with the appropriate carrier for all missing parcels shown as delivered. We highly recommend that orders are shipped to single unit residential or business addresses.