Orders / Refunds / Returns / Shipping / In General

Orders
All items must be paid for in full at time of purchase. All orders are final, and refunds are not given for 'incorrect choices', 'change of mind' purchases, for 'exchanges', packages returned to sender by the post office, refused by the buyer, or unclaimed. All orders completed on spiralrain.ca and using the checkout options in Facebook, Pinterest, Cratejoy or Instagram are subject to these Online Purchase Terms, SpiralRain’s Terms & Conditions, and Privacy Policy.

Customers are responsible for keeping the information on their account updated and ensuring information is accurate. If information on a customer's account is not accurate at the time a payment processes or a package ships, the information currently reflecting on the account will be used to complete the purchase or shipment. Should a package be shipped to an incorrect address, it is the customer's responsibility to locate their package.

International Buyers - Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

Customers agree all orders placed and products purchased with Spiral Rain, is solely for personal use and not for resale.

Refunds
Refunds may ONLY be granted for 'damaged items' which supporting information/images of damage must be provided.

DIGITAL PRODUCTS are NON-Refundable.

Payments are final after 24 hours of subscription renewal or purchase. When you purchase a term subscription 3, 6 or 12 month plan, these CAN'T be canceled once the first box has shipped.

In cases where we issue a refund, there is a CANCELLATION FEE for all transactions to cover the administrative cost, original payment and processing fees paid on the initial transaction to the payment processing agent. This will be DEDUCTED from the refund amount.

The administrative cancellation fee for a subscription plan is 25$ plus the cost paid to the payment and processing agent. The administrative cancellation fee for a one time purchase is what I paid to Shopify.

Shipping is NON-REFUNDABLE if a box was shipped, and refunds are processed in the same manner they were paid.

Returns
Unfortunately, unless the items are damaged (shown with supporting images) we can’t offer returns, refunds, or exchanges since items are hand-made/crafted.

Shipping
All orders normally ship within 2-7 business days or 3-7 business days (for custom items) from the time order purchased; unless noted differently in the product listing or checkout. Please note larger orders may take a bit longer due to items being handmade/crafted. Items are shipped via tracked couriers (Canada Post, Canpar, Dicom, DHL, FedEx, ICS, Purolator, or UPS. We will notify you when it has been sent along with a tracking number. Spiral Rain is not responsible for any lost or damaged orders.

Lost Shipments (for packages shown as delivered):

• verify the shipping address
• look for a notice of attempted delivery
• look around the delivery location for the package
• see if someone else accepted the delivery
• check the Canada Post website for any "Alerts" or messages of delivery status 
• contact your local Canada Post or postal carrier to check on delivery status
• wait 24-48 hours as some packages can show delivered while still in transit
• for Canada Post shipments leave a timely note of inquiry for the carrier at the mail box

It is the buyer's responsibility to file a claim with the appropriate carrier for all missing parcels shown as delivered. We highly recommend that orders are shipped to single unit residential or business addresses.

In General
Spiral Rain may revise and/or discontinue products at any time. All prices and promotions are subject to change without prior notice. Spiral Rain reserves the right to limit order quantity at any time without notice.
No part of designs by Spiral Rain may be reproduced or copied in any form or by any means. Customers agree all orders placed and products purchased with Spiral Rain, is solely for personal use and not for resale. All rights reserved.

This Website or Company Does Not Provide Medical Advice. Spiral Rain DISCLAIMS ALL LIABILITY AND RESPONSIBILITY ARISING FROM ANY RELIANCE PLACED ON MATERIALS PROVIDED FOR SALE.