FAQ

GETTING STARTED!

Subscriptions open on the 1st and end on the 15th day of each month. All orders will receive the next month’s box as their first box, which ships between the 21st & 26th. (Example: If you subscribe between Jan 1-15, you will receive February’s box as your first box which ships between Jan 21-26.) 

All boxes ship with email notifications sent containing the tracking number. Please make sure to check your Spam and Junk mail folders if emails from Spiral Rain does not go directly to your Inbox.  All communication is done by email, so please make sure you are able to receive our emails.  Should you use a private, work, or business email address our communications may be blocked or routed as "spam".  If so, you will not receive our emails and we have no way to contact you.

Boxes ship at (CAD) prices anywhere in Canada and internationally to specific regions. If your region is not available at checkout, please contact us. (Customs/Import duties, taxes, fees, etc. are not included in item price or shipping cost. Buyer is responsible for all applicable fees. Boxes do include oils/sprays which could delay shipment to international regions.  Please check your customs for any restricted items as substitutions are not provided.)

Customers are responsible for keeping the information on their account updated and ensuring the information is accurate prior to any payments processing or packages shipping.  If the information on a customer's account is not accurate at the time a payment processes or a package ships, the information currently reflecting on the account will be used to complete the purchase or shipment.  Should a package be shipped to an incorrect address, it is the customer's responsibility to locate their package.  If you need assistance with your account, we can assist.  Just contact us at info@spiralrain.ca.

DAMAGED OR MISSING ITEMS

We do our best to ensure everyone gets each item in their box.  We also understand the postal service can be rough on boxes.  If an item arrives broken or damaged, please contact us immediately at info@spiralrain.ca with photos of all damaged items, packaging, and the shipping label so we can replace them.

FROZEN OR MELTING POLICY

We try to provide new and exciting items to subscribers such as candles, soaps, smudge sprays, etc., with each possibly being affected in some way by weather conditions or climates.

Weather is different everywhere, so we simply cannot be held responsible for damaged items due to weather climate or conditions.  We ask that you take this into account when placing an order during times when weather is extreme in your area.  We ship Canada Post Priority Mail which is 2 - 5 Business Days in Canada.  We try to get packages to you quickly; however, potentially they may sit in hot or cold postal trucks for lengthy periods. We ask that you monitor your tracking and have someone available to receive your delivery. Please know frozen or melted items are not "broken" items. Soap can be melted in a microwave and poured in any mold to regain it's shape; making it still smell great and usable.  Candles can re-harden at room temperature or be placed in the refrigerator for a brief period of time.

 

Thank you for taking the time to review our policies.  We greatly appreciate it.

If you have any questions, please don't hesitate to let us know.

 

 ~Blessings ~

 Spiral Rain