You must be a retailer with a valid CRA Business Number (GST/HST number) and/or a Master Business License.
TERMS OF PAYMENT
Prepaid orders accepted by Visa, Master Card, E-Transfers and Paypal. Account Holder is responsible for all purchases made by additional buyers on the account.
All orders must be placed through spiralrain.ca. Unfortunately, we can no longer accept orders placed by phone, email or fax. First order minimum is $300.00. Subsequent orders are $150.00 minimum.
SHIPPING & TAXES
All applicable taxes and shipping charges will be added to your invoice. Shipping charges are calculated on a box by box basis using The Cheapest Trackable Option (UPS, FedEX, DHL, Purolator, GLS, Canpar or Canada Post). We reserve the right to correct any pricing and/or shipping errors.
SPIRAL RAIN WORKSHOP PARCEL PICKUP
All orders placed require a processing period for pick-up depending on what is purchased. Candles require 3-4 days to to cure. We will contact you to advise you of the production time depending on the volume of your order. No orders will take longer than two weeks to be processed, handmade, and packed.
You must first call 514.965.5267 or write to firstname.lastname@example.org to request an RMA (Return Merchandise Authorization) before shipping. No returns or credit for special orders, clearance merchandise, special sale items, wearable items or books. All returned merchandise must be shipped via courier with a tracking number. Returns for any reason except our error will be subject to a 20% restocking charge. All merchandise must be returned in undamaged, unopened original packaging. No returns will be accepted after 10 days of receiving your order. NO REFUNDS – exchange or credit only.
Wholesale customers receive a 50% discount off the regular retail price, and will be automatically applied at checkout. We reserve the right to adjust prices when necessary without notice. Prices will vary due to market conditions, order quantities, product availability and currency fluctuation.
SPECIAL AND CUSTOM ORDERS
All special orders must have a non refundable deposit of 50% of the total value. No cancellations or returns will be accepted on special orders.